The newest Student loans Providers (SLC) informed me one to, predicated on HM Funds and you may Customs’s info, I do not occur

The newest Student loans Providers (SLC) informed me one to, predicated on HM Funds and you may Customs’s info, I do not occur

I’ve been settling my education loan because the 2010 for the monthly instalments of greater than ?2 hundred via PAYE, the harmony keeps growing and you may notice charges was ballooning

The challenge seems to have going while i altered perform during the 2012. Three years later on, I came across that none out-of my payments was actually used on my personal membership.

HMRC insisted it actually was a problem having SLC. We sent four years’ worth of payslips so you’re able to SLC twice (they forgotten the original package) and you will, immediately following 1 year, ?a dozen,366 try deducted of my obligations. You to definitely failed to are the cumulative attract charges. SLC insisted I happened to be responsible for these types of even though they was basically used on an enthusiastic wrongly expensive harmony.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London area

SLC passed me onto HMRC, hence guaranteed an unexpected studies. It would appear that once you changed operate your federal insurance policies number was combined having a good stranger’s, therefore repayments was basically resting when you look at the limbo getting 9 decades with attract accumulating for the equilibrium you to, however for the fresh error, must have come paid down. What is truly stunning is the fact SLC and you may HMRC made an effort to offload your on to each other on the half dozen decades that you’ve attempted to manage the problem, and you can step was just pulled as i got inside it.

We have also put up an effective ?eight hundred redress percentage, and put steps in position to prevent a reappearance from the situation.” SLC, and therefore failed to render a comment, features at the same time felt like that you are obligated to pay ?step 1,800, however, possess yet to explain whether or not this includes the new unfairly used appeal. However, you desire the newest unsubstantiated contribution composed out of. Your own predicament would-be distressing adequate when it is a-one-out of. Although not, other graduates have reported if you ask me that they’re are energized having debts they have currently paid off, or banned from checking its harmony.

Londoner Le received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC states: “We apologise and then have updated our very own info to reflect the newest college student loan costs designed to day

“Inside my last name having SLC, it told you it could perhaps not render any further facts about which mystical financing and that the this may do was alert HMRC once more, but this will consume so you can a couple months. HMRC says they have not read off SLC. Therefore I’m trapped inside a good bureaucratic headache with, at this point, pricing me personally ?dos,one hundred thousand that we is also ill pay for.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.

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